Shipping policy
SHIPPING POLICY
Last updated: September 2, 2026
This Shipping Policy explains how Tropea processes and delivers orders placed through https://maisontropea.com.
SHIPPING DESTINATIONS
We currently sell and ship to eligible addresses in the United States. Availability and delivery options for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and remote locations may be limited and will be shown at checkout when available.
ORDER PROCESSING
Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. Processing begins after payment authorization and any necessary fraud or address verification. Orders placed on weekends or holidays begin processing on the next business day.
DELIVERY TIME
Estimated delivery is 5–15 business days after the order ships. The delivery estimate displayed at checkout or in the order confirmation controls if it differs from this general estimate.
Delivery dates are estimates, not guarantees. Weather, carrier disruptions, peak-season volume, remote destinations, address problems, and other events outside our reasonable control may affect delivery.
SHIPPING CHARGES
Available shipping methods and charges are displayed before you submit payment. The checkout page will show the complete shipping charge and order total. We do not add undisclosed shipping fees after purchase.
FULFILLMENT AND CARRIERS
Orders may be fulfilled directly by Tropea or by third-party warehousing, logistics, or fulfillment partners. The ship-from location may vary by product and inventory availability. We may use USPS, UPS, FedEx, or another reputable carrier.
Items in the same order may arrive in separate packages. When we split a shipment, we will not charge an additional undisclosed shipping fee.
TRACKING
When tracking is available, we will send tracking information to the email address associated with the order. Carrier systems may take up to 48 hours after the shipping notice to display movement.
ADDRESS CHANGES
Review your shipping address carefully before placing an order. Contact hello@maisontropea.com as soon as possible if an address is incorrect. We will try to help, but we cannot guarantee a change after processing or shipment has begun.
If a package is returned because the customer provided an incomplete, incorrect, or undeliverable address, we will contact the customer regarding reshipment or refund options. Additional shipping charges may apply only when permitted by law and clearly communicated before reshipment.
DELAYS AND YOUR CANCELLATION RIGHTS
If we cannot ship within the time stated at checkout or in the order confirmation, or within the time required by law when no specific time is stated, we will notify you of the delay and provide a revised estimate.
Where required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will request your consent to the delay or provide the option to cancel the affected order for a prompt full refund to the original payment method. If we cannot obtain required consent, we will cancel and refund the affected order as required by law.
LOST, STOLEN, OR DAMAGED PACKAGES
If tracking shows no delivery or your package arrives damaged, contact hello@maisontropea.com promptly with your order number and, for damage, clear photographs of the package and product. We will review the carrier information and provide an appropriate remedy, which may include replacement or refund.
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building management, and carrier notice first, then contact us. We will assist with a carrier investigation. Customer rights under applicable law are not limited by this process.
IMPORT DUTIES
Orders covered by this Policy are sold for U.S. delivery. Any tax or government charge that applies to an order will be disclosed or collected as required by law. We do not impose undisclosed import fees.
CONTACT
Tropea
412 W 7th St
Clovis, NM 88101
United States
Email: hello@maisontropea.com
Website: https://maisontropea.com