Refund policy
RETURN AND REFUND POLICY
Last updated: September 2, 2026
This Return and Refund Policy applies to purchases made from Tropea at https://maisontropea.com.
30-DAY RETURN WINDOW
We accept returns requested within 30 calendar days after the order is delivered. This policy covers both defective products and returns due to a change of mind.
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags and accessories, and in its original packaging when reasonably possible. You must also provide the receipt or order number.
HOW TO START A RETURN
Email hello@maisontropea.com with your order number, the email address used for the purchase, and the reason for the return. If the item is damaged, defective, or incorrect, please include clear photos when possible.
Returns must be approved before they are sent. We will provide the return instructions and the appropriate return address. Items sent without prior authorization may not be accepted or may experience processing delays. Do not send returns to our business address unless our support team specifically instructs you to do so.
RETURN SHIPPING AND FEES
For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
If the product arrived damaged or defective, or if we sent the wrong item, Tropea will cover reasonable return shipping costs and will offer a replacement or refund.
We do not charge a restocking fee.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right. We may request photos, video, packaging information, or other reasonable evidence needed to resolve the claim.
NON-RETURNABLE ITEMS
We cannot accept items that have been used beyond what is reasonably necessary to inspect them, items damaged by misuse or unauthorized alteration, personalized or custom-made items, gift cards, or items marked final sale before purchase. These limitations do not reduce any rights that cannot be waived under applicable law.
EXCHANGES
The fastest way to receive a different item is to return the original item and place a new order after the return is approved. Exchanges are subject to product availability.
REFUNDS
We will notify you after we receive and inspect the return. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the credit.
If more than 15 business days have passed since we approved your refund, contact hello@maisontropea.com.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. We will make reasonable efforts to cancel orders that have not entered processing or shipped. Once an order has shipped, the return procedure above applies.
SHIPPING DELAYS OR NONDELIVERY
If we cannot ship within the time stated at checkout or in your order confirmation, we will notify you and provide the option to accept the delay or cancel the affected item for a full refund, as required by applicable law.
CONTACT
Tropea
412 W 7th St
Clovis, NM 88101
United States
Email: hello@maisontropea.com
Website: https://maisontropea.com