Privacy policy
This Privacy Policy describes how Tropea (“Tropea,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from https://maisontropea.com (the “Site”), contact us, or otherwise interact with our services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Contact and account information, such as your name, billing and shipping address, email address, phone number, and account credentials.
• Order and transaction information, such as products viewed or purchased, order history, returns, refunds, and payment status. Complete payment-card details are processed by our payment providers and are not stored by Tropea.
• Device and usage information, such as your IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring URLs, and interactions with the Site.
• Communications and customer-service information, including messages, reviews, survey responses, and information you provide when requesting support.
• Fraud-prevention and security information used to authenticate transactions, prevent abuse, and protect customers and our business.
HOW WE USE INFORMATION
We use personal information to:
• Provide, operate, and improve the Site.
• Process orders, payments, shipping, returns, and refunds.
• Maintain customer accounts and provide customer support.
• Communicate about orders, service updates, security, and policy changes.
• Conduct analytics and understand how customers use the Site.
• Send marketing communications where permitted by law.
• Measure and personalize advertising.
• Detect fraud, abuse, and security incidents.
• Enforce our policies and comply with legal obligations.
COOKIES, ANALYTICS, AND ADVERTISING
We and our service providers use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze traffic, prevent fraud, and support advertising.
These providers may include Shopify, payment processors, fulfillment and shipping providers, Google, Meta, and other analytics or advertising partners.
Information disclosed for analytics or advertising may include device identifiers, cookie identifiers, IP addresses, browsing activity, product interactions, and purchase events. We do not sell payment-card information or customer contact lists for money.
Some U.S. state privacy laws may define certain advertising disclosures as a “sale,” “sharing,” or “targeted advertising.” Where required, you may opt out through the privacy choices or cookie controls available on the Site, through our data-sharing opt-out page, or by emailing hello@maisontropea.com.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to:
• Shopify, which hosts and powers our online store.
• Payment processors, financial institutions, and fraud-prevention providers.
• Shipping, logistics, warehousing, and fulfillment providers.
• Customer-support, email, analytics, advertising, and information-technology providers.
• Professional advisers, regulators, courts, or legal authorities when required or permitted by law.
• A successor or potential successor in connection with a merger, financing, reorganization, or sale of assets.
Service providers may use personal information only to provide their services and for other purposes permitted by applicable law.
SHOPIFY
Our store is hosted by Shopify. Shopify processes personal information to provide and improve its ecommerce platform and related services.
Information submitted through the Site may be transmitted to Shopify and its service providers in the United States and other countries.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
https://privacy.shopify.com/en
PAYMENT INFORMATION
Payments are processed by authorized third-party payment providers, including providers available through Shopify Payments.
Tropea does not store complete payment-card numbers. Payment providers may collect and process payment information according to their own privacy policies and legal obligations.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Provide our services and complete transactions.
• Maintain tax, accounting, transaction, and business records.
• Prevent fraud and protect our customers.
• Resolve disputes and enforce agreements.
• Comply with legal and regulatory obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no transmission or storage system is completely secure. We cannot guarantee absolute security of information transmitted through or stored by the Site.
YOUR PRIVACY RIGHTS
Depending on your state of residence and applicable law, you may have the right to:
• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain information.
• Opt out of targeted advertising or the sale or sharing of personal information.
• Limit certain uses of sensitive personal information.
• Withdraw consent where processing is based on consent.
• Appeal a decision concerning a privacy request.
We will not discriminate against you for exercising an applicable privacy right.
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.
To exercise your rights, email hello@maisontropea.com or use the privacy controls available on the Site.
Where required by law, we honor legally recognized opt-out preference signals, such as Global Privacy Control.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to orders, payments, shipping, returns, security, accounts, or customer-service requests.
CHILDREN’S PRIVACY
The Site is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact hello@maisontropea.com so that we can investigate and take appropriate action.
THIRD-PARTY LINKS
The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
Tropea is not responsible for the privacy, security, content, or practices of independent third-party websites.
INTERNATIONAL DATA TRANSFERS
Although Tropea serves customers in the United States, Shopify and other service providers may process information in other countries.
Where required, appropriate legal safeguards are used for international transfers of personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our operations, services, legal obligations, or privacy practices.
The revised version will be posted on the Site with an updated “Last updated” date. Additional notice will be provided when required by law.
CONTACT US
For questions, complaints, or privacy requests, contact:
Tropea
412 W 7th St
Clovis, NM 88101
United States
Email: hello@maisontropea.com
Website: https://maisontropea.com